We take pride in the quality of the items we sell on our website, and want you to be satisfied with your selections. We carefully inspect all outgoing purchases, but understand that sometimes customers receive an item and it has been damaged. If this should occur, please contact us within 2 weeks of receipt, and tell us your problem and we will instruct you on how to return the product for replacement or credit. Our Phone Number is 631.569.5464, our fax number is 631.569.5465, or contact us through the website. We cannot accept personalized items for credit or refund. This includes all wedding bands, as they are specifically ordered for the customer. All returned items must have their original packaging and tags. Customers can return items directly to our store via mail or in person. Our mailing address is: Irish Crossroads LTD. 22 East Main Street Patchogue, NY 11772 Our store hours are Monday – Saturday 10:00 am – 6:00 pm Est. Sunday 11:00 am – 4:00 pm Est. If returning items via mail please include a copy of your internet sales receipt. Please tell us the reason you are returning the product and if you wish a credit or replacement.